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I was lucky enough to be invited to attend the Elevate CA business owners forum where Dave presented a talk on 'Customer Engagement and Customer Experiences'. Dave had researched his audience well and presented humorous, enlightening and pertinent information for those of us who wanted to ensure they were engaging their customers as much as possible. he was able to connect with his audience and provided a different way of looking at customer service. Thank you. Debbie Rafferty, Active Intervention Management Ltd