Who Are We
Your Business Coach with a difference! We’re passionate about helping people in business succeed, and having a positive impact with people – every time.
Our Experience
We have over 30 years as a business advisor and chartered accounting experience working with, and along side SME’s of many different sizes and industries. More on our experience
Our Style
We are professional yet relaxed to work with. I only work with like minded people, those who are open minded, growth orientated and willing to challenge themselves to improve their business. You could call me a low key, down to earth, relationship driven Business Coach. You won’t find me giving you a big sales pitch, or trying to twist your arm, you either value your customers loyalty or you don’t, its that simple, and if you do, I am sure you will be continually looking for ways to improve and increase the loyalty of your customers, and your business growth and value.
We’re Realists
While most businesses, regardless of industry, size or location, are facing the same issues when it comes to improving the experience they deliver, we know there is no “one size fits all”. Business success means different things to different people and that is why we approach each client’s situation as unique and work with you to develop customised, simple, practical and cost effective strategies, to help improve your business and drive it forward.
We’re Coaches first, consultants second
We prefer to educate and show you how to do things (the coach) rather than just tell you what to do and leave you to it, or do it all for you without any knowledge transfer (the consultant). This is because the more control you take of the process, the more you build your internal capabilities, the stronger the commitment from you and your team and the more sustainable and valuable your results will be. That’s why we keep our approach very practical & simple, but highly effective and valuable.
We are not afraid to “roll our sleeves up” and be hands on in what we do for you – in fact the more interaction the better as most people learn and retain more when shown rather than just being told what to do.
A good coach will be there beside you, helping, encouraging, guiding, advising you and when needed stepping in to show you how to do things. That is where our value to you lies – in our ongoing expertise and guidance where and when you need it. This also keeps the costs down for you as you are not paying us to do things that you could be doing.
Long term – the less reliance you have on us to make things succeed the better – but we are always only a call or e-mail away if you need us. If however you just don’t have the time, the in-house resources but want to improve your business then there is an option for us to be your ‘CCO’, – Customer Conscious Officer. This means we can be the voice of your customer, or if you have an Advisory Board, we can represent your customers on that board – see the benefits of having a Customer Experience representative on your Advisory Board or aligned with your business.
Our Purpose
Our purpose is to have a positive impact on the long-term growth and sustainability of each and every business we work with and contribute to the economic vitality of our local communities
Why do we concentrate on businesses becoming customer centric?
To survive and prosper in the future businesses are going to have to be customer centric in their market and industry. Becoming customer centric creates competitive advantage and based on more than 30 years of Business Advisory and Business Coaching experience we totally believe that being customer centric or not will be the definite determiner of long term business success or not!!
Our Core Values
Our company has been built on a set of non-negotiable values which are the framework for how we do business every single day. Our “bed-rock” value is to respect and treat everyone better than we would want to be treated, underlying this golden rule are the following values that are lived by everyone at our firm.
| Integrity | There is no such thing as a minor lapse of integrity. There is no grey area between right and wrong, it’s either the right thing to do, or don’t do it at all. |
| Client Focus | Clients come to us by choice – we have to make sure they keep choosing us because they want to. |
| Excellence | “Near enough” just doesn’t wash with us, if a job is worth doing, its worth doing to the best of our ability. |
| Relationships matter | We work with people not businesses.. the way we treat each other in achieving our objectives is just as important as what we achieve. |
| Improvement | Our thirst for ongoing improvement and learning must never be quenched. |
As an individual, I am an avid Surfer, Paddle boarder, and family man, with a dry sense of humour and a passion for seeing people and businesses succeed.