Customer Loyalty dictates your profitability & sustainability Profitability has a huge positive correlation to loyalty and many business owners don’t fully appreciate how much the loyalty levels of their customers and employees affect their … [Read more...]
Disruption – technology or customer driven?
Everyone seems to be talking about disruption lately - particularly digital. But disruption is such a bigger topic than just digital or technology. Most people seem to overlook customer led disruption – could that be their Achilles … [Read more...]
Customer Centric is the New Marketing!
Now it is all about “buying” not “selling”. It is transforming the way businesses operate, the way employees are managed, how products are designed and sold and the way customers are treated. Customer Experience is the heart and soul of your … [Read more...]
What Your Customers Really Think
Great customer experiences are rare, and a real opportunity to create a competitive advantage. Of the businesses surveyed, 80% said “we already give a great experience” or “our customers are satisfied”. Shockingly when the customers of the same … [Read more...]