Customer Loyalty dictates your profitability & sustainability Profitability has a huge positive correlation to loyalty and many business owners don’t fully appreciate how much the loyalty levels of their customers and employees affect their … [Read more...]
Customer Experience Articles for Business
Disruption – technology or customer driven?
Everyone seems to be talking about disruption lately - particularly digital. But disruption is such a bigger topic than just digital or technology. Most people seem to overlook customer led disruption – could that be their Achilles … [Read more...]
Employee Engagement and Business Value
Companies that increase their number of talented managers and double the rate of engaged employees achieve, on average, 147% higher earnings per share than their competition. Businesses that have over 50% high employee engagement retain over 80% … [Read more...]
Employee Engagement and Profit Statistics
The following list of employee engagement and profit statistics highlight just how you can improve your business by having more engaged employees. Employee Engagement and Profit Stats for New Zealand Businesses Businesses with high levels of … [Read more...]
Culture Planning Before Strategic Planning
Most businesses will have a strategic plan, which they will likely religiously follow, update and allocate resources and time too, yet bar for a very select few, no businesses have a Culture Plan. Those that not only have one but live it are … [Read more...]